In accordance with article L121-20 of the consumer code, you benefit from a withdrawal period of 14 days. At https://kalloksarts.com/ , we understand that thought is important, especially when choosing your favourites. This is why we have extended this period to 30 days from the delivery of your order.

Please note that these items must be returned to us in their original condition and packaging (tags, accessories, etc.). Items returned incomplete, damaged, damaged, damaged or soiled by the customer will not be refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To make a return, you must present us with a receipt or proof of purchase.

Make sure you have correctly indicated your customer number, the number of your order, your contact details and the reason for the return. Send everything to the following address:

The sender's address .

We advise you, for more security and follow-up, to send by registered mail. Please note that the return costs will be your responsibility.

Refunds

Regarding the warranty, Kallok's Arts guarantees any order 30 days after the date of receipt of the package, the customer must contact us at info@kalloksarts.com, then the customer must return the item. Keep in mind that we will provide shipping labels and procedures to follow, the customer will have the choice to exchange their product for the same product or another of the same price with a bonus gift for compensation or a refund at the receipt of the return of the article, Kallok's Arts is very committed to customer satisfaction and makes it its priority!

Trades

We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to info@kalloksarts.com and send us your article to: The address of the sender.

SIMPLIFIED AND GUARANTEED REFUND

Depending on the date of receipt of your package, we will reimburse you within 10 days. Several reimbursement methods are available to you:

Credit card : we will refund you directly to your credit card account.

Gifts

If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.

Dispatch

To return a product, you must mail it to: Sender's address

We offer a refund of shipping costs if the return is supported by a clear photo showing the defect and an invoice (Return Shipping Costs)

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.