To place an order:

● Finish adding items to your cart

● You can checkout on our website.

● Please click on the button “Order”

If you have a valid discount code, you can enter it in the "Discount" field

Don't forget to click on the "Apply" button so that your discount is calculated and applied to your order.

● Continue by clicking the "Continue to shipping method" button. Check that you have entered the delivery address correctly (if it is different from your billing address).

● Once everything is done, click "Continue to payment method"

● You will be required to enter your payment details. You will have the option to indicate that the shipping and billing details are the same, if applicable.

● Once you have completed the form, click on the "Complete order" button. You will be taken to a screen that provides an order summary along with an on-screen order confirmation, along with a second email confirmation.

For missing or incorrectly shipped items, please contact us at info@kalloksarts.com.

Please quote your transaction reference number (order number) and provide us with proof (image file size must be less than 1MB). We'll be happy to return the correct item to you at no extra cost and won't ask you to return the item that was sent to you in error! You can keep it as a gift from us

You will receive a confirmation email containing the order number and details of your purchase.

To view the contents of your basket, click on the Basket icon located at the top of the site page. Once you have clicked on this icon, you can easily change the number of quantities you wish to purchase of any item in your cart by updating the quantity shown. You can also remove any item from your basket by clicking on the "Remove" link located at the bottom of the quantity list.

We accept the main types of credit cards (MasterCard, Visa) as well as Paypal, Apple Pay etc. . .

All orders ship from our warehouse within 3 business days of ordering. The shipment will arrive between a few days and up to 38 business days after the date of shipment, depending on the availability of the transport service provider and the location. We apologize if any delay in shipment may occur if the shipment requires customs clearance or inspection, or the transportation delay is due to the carrier's service.

A tracking number will be provided to you in your shipping confirmation email. You can use this number and track your order at https://kalloksarts.com/

Please refer to our Return Policy. Our customer service is open 24 hours a day, 7 days a week. We will respond to your request as soon as possible.

Yes. We take the greatest care with the information you provide to us when you place an order on our online store (or by any other means). The server that hosts our store encrypts the transmission of all credit card and customer information using the Internet standard SSL (Secure Sockets Layer) protocol.

To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, which keeps all data encrypted with AES-256.

Any information you provide to us is private and confidential. At no time will we share, rent or sell your personal information without your consent, except as required by law.

Orders are shipped on normal business days, excluding holidays. Any order placed on Saturday or Sunday will be shipped the following Monday.

We have your satisfaction very much at heart and that is why we do business with several suppliers all over the world, in order to be able to give you the best possible service.

If you attempt to pay with a credit card as your payment method but receive an error, please go back and place a new order. Your orders placed without payment will be canceled within 24 hours. Please check with your credit card company to ensure your card is available.

If you are facing this problem, please follow the steps below:

Delete browser cookies, restart your browser and try again. If the problem persists, try buying from another PC or another browser.

If nothing works, please contact us and we will find a solution.

Please note that after the order has been placed and processed it is difficult to make changes and cancellations. If you wish to modify it, click on the button and contact us. We will do our best to respond to your situation. But once your order has been shipped, it cannot be changed or cancelled.


If your questions remain unanswered throughout this FAQ, please do not hesitate to contact us at info@kalloksarts.com and we will be happy to assist you.